ITIL® (IT Infrastructure Library®) v3.0 is accepted worldwide as the definitive approach to IT service management. Element K offers ITIL certification e-Learning in partnership with itSM Solutions, an industry recognized open ITSM training provider dedicated to consistency, quality, and rapid results.  Using guides, student reference materials, and practical examples, itSM's immersive training is designed to help students learn and retain more crucial IT skills.

The ITIL framework delivers a cohesive set of best practices, drawn from actual IT management experience in the public and private sectors. A highly effective process-model based means for controlling and managing operations, ITIL is supported by a comprehensive qualifications scheme, with accredited training and recognition around the globe.

The ITIL Foundation certification course is to certify that the student has achieved a fundamental level of knowledge of the IT Infrastructure Library (ITIL) terminology, structure and basic concepts, and has a comprehensive understanding of the core principles of ITIL practices for IT Service management. The attainment of ITIL Foundation Certification is required for all advanced ITIL Certification Courses.

Seraph eLearning's IT Infrastructure e-Learning Library contains all the core concepts and techniques for managing IT infrastructure, development, and operations in preparation for the ITIL Foundation Certification exam 2.0, 3.0 and Bridging.  Content is divided logical 'sets' that correspond to the different aspects of IT business development.  These include:

• Service Support
• Service Delivery
• ICT Infrastructure Management
• Security Management
• The Business Perspective
• Application Management
• Software Asset Management
• Planning to Implement Service Management
• ITIL Small-Scale Implementation